#Client MUST accept the return&refund/ exchange solution provided by SELLER or KILIMALL from Kilimall APP before the return process can be started. You...

There's 2 solutions for refund if you applied for aftersale: 1. refund only (without return): once you applied and seller agreed, you will get refund i...

If solution is Return & Refund:  Kilimall will inform you on specific aspects if the returned goods is approved or not. Also you can contact us direct...

Refund is done between 1-7 days before order dispatched. 1. If customer paid with Wallet/Mpesa then refund is done within 1 day after refund approval.  ...

1. If the aftersale solution is 'Refund Only':  the seller will negotiate with you for the refundable amount. If the seller provide a full refun...

If “Apply for after sale” button appears on the order page, then you qualify for after sale application.   For checking aftersale orders, kindly refer to ...

If not faulty/ wrong items sent by seller, you can exchange FBK items after payment for transport.  For both repair and exchange, you need to pay for c...

#Please note that once you choose to accept seller's solution ( e.g partial refund), you won't be able to apply aftersale again nor intervention fr...

Please apply aftersale from Kilimall APP, then wait until it got approved by seller/ Kilimall before you send for return.  In case seller reject your reque...

There are 3 types for rejection for aftersale.  1. once application rejected by seller or you're not satisfied with the proposed solution with parti...