Return & Refund

How to apply for after sale/ aftersale? How to check my aftersale progress?
Before you choose aftersale, you can also talk to seller for problem settlement. Visit here Currently, you can  apply for after sale either from Kilimal...
Fri, 19 Mar, 2021 at 4:25 AM
Can I return my order& gift? How do I return my order?What cannot be returned?
Before you return your order, kindly if it meets following conditions. For the product to be returned it should: 1. be as a result of delivery of the ...
Wed, 21 Apr, 2021 at 10:30 AM
When will i get feedback/refund if I apply for aftersale/ returned the goods?
For aftersale return& refund application: We recommend that you communicate with the seller first. (Click here for how to contact seller) You have ...
Thu, 26 Dec, 2019 at 12:25 PM
What should I do if the aftersale solution is return& Refund/ Refund only / Exchange/Repair?
If solution is Return & Refund:  Kilimall will inform you on specific aspects if the returned goods is approved or not. Also you can contact us direct...
Thu, 14 May, 2020 at 8:48 AM
When will I receive the money after applying for refund?How long will I receive my refund?
Refund is done between 1-7 days.  (Currently Uganda takes 3-15 days) 1. If customer paid with Wallet/Mpesa then refund is done within 1 day after refund...
Wed, 27 May, 2020 at 5:42 AM
For aftersale solution, will I receive a full refund?
1. If the aftersale solution is 'Refund Only':  the seller will negotiate with you for the refundable amount. If the seller provide a full ref...
Thu, 26 Dec, 2019 at 3:27 PM
How will I know if my order qualifies for after sale application?
If “Apply for after sale” button appears on the order page, then you qualify for after sale application.   For checking aftersale orders, kindly refer to ...
Thu, 26 Dec, 2019 at 3:29 PM
Why can’t I choose the after sale methods?
The after sale solution is determined after the seller communicates with the buyer, so the solution is provided by the seller. Of course, if there is no ag...
Tue, 24 Sep, 2019 at 10:27 AM
Do I need to pay extra for exchange, repair?
If not faulty/ wrong items sent by seller, you can exchange FBK items after payment for transport.  For both repair and exchange, you need to pay for c...
Thu, 26 Dec, 2019 at 3:31 PM
What if I’m not satisfied with the given after sale solution?
You can request Kilimall to intervene through “apply for intervention” If you are not satisfied with the after sale solution provided by the seller. The so...
Tue, 24 Sep, 2019 at 10:52 AM