Return & Refund 11

• Can I return my order& gift? How do I return my order?What cannot be returned?
• How to apply for aftersale? How to return & refund?
• When will i get feedback/refund if I apply for aftersale/ returned the goods?
• What should I do if the aftersale solution is return& Refund/ Refund only / Exchange/Repair?
• For aftersale solution, will I receive a full refund?

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Warranty 6

• Does my product have warranty or can I get my product repaired?
• Where is service center/Brand Service Centres Contact? What if the product brand has no Local service center?
• How do I know if a product comes with warranty and duration? What is not covered by product warranty? warranty?
• How can I claim warranty for my product?
• What’s cost for maintenance if product/goods exceeds the warranty period or not covered?

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Common Electronics Trouble Shooting 8

• Why my phone cannot use Mpesa?
• Konka TV troubleshooting
• Why my google play doesn’t work?
• Why my dual sim card phone only takes one sim card?
• Why my phone is not charging? Not powering on.

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