Kilimall FAQ Center
Enter your search term here...
New support ticket
Check ticket status
Return & Refunds
Return & Refund
How to apply for after sale/ aftersale? How to check my aftersale progress?
Can I return my order& gift? How do I return my order?What cannot be returned?
When will i get feedback/refund if I apply for aftersale/ returned the goods?
What should I do if the aftersale solution is return& Refund/ Refund only / Exchange/Repair?
When will I receive the money after applying for refund?How long will I receive my refund?
See all 13 articles
Does my product have warranty?
Where is service center/Brand Service Centres Contact
What is not covered by product warranty?
What is the warranty cover duration?
What if my product is not under warranty?
See all 19 articles
Common Electronics Trouble Shooting
Why my phone cannot use Mpesa?
Konka TV troubleshooting
Why my google play doesn’t work?
Why my dual sim card phone only takes one sim card?
Why my phone is not charging? Not powering on.
See all 8 articles
Help Desk Software