aftersale, after, return, refund :

Before you choose aftersale, you can also talk to seller for problem settlement. Visit here and refer to the after sale policy

Quick Reply( Q&A ):

1. ⭐️How to apply aftersale/ refund? ⭐️

2. Why I cannot apply aftersale/ Refund?

In case the order is still in transit, you can go to order list and click" Confirm Received" button, then refer to Account->Refund/ Aftersale to apply.

3. Can I reject the item and leave it at Kilishop directly?

Kindly sign from Kilishop first, then apply aftersale referring to above answer, otherwise it is likely to cause overdue process. (Client must apply aftersale and then return to Kilishop aftersale approval)

4. What do I need to do after aftersale application?

Pay attention to our sms/ call notice, or check regularly on Kilimall->Account->Refund/ Aftersale->Process for update and action taken.

5. ⭐️Under which circumstance do I take actions ?⭐️

In case seller rejected your aftersale, you need to appeal from Kilimall, Account->Refund/ Aftersale->Process.
In case seller/ Kilimall approved your return, you need to choose return method and fill in the required information from Kilimall->Account->Refund/ Aftersale-Process

6. What if I don't return / confirm the solution in time?

Kindly note your aftersale will be auto canceled, you can choose to reapply like Q&A 1.

7. Why I cannot choose door collection for return?

Currently only Nairobi supports door collection, we are continuously improving on the coverage and hope to provide door collection to other regions as well.

----------------------------------------------------------------------------------------------------------------------Detailed steps guidance

To check your previous aftersale orders ( before 10th Jan), please refer to Return/ Aftersale-> Processing-> Top

How to apply for aftersale? How to return & refund? Print