What should I do if the aftersale solution is return& Refund/ Refund only / Exchange/Repair? :

What should I do if the aftersale solution is return& Refund/ Refund only / Exchange/Repair? Print

Created by: Kilimall Customer Service

Modified on: Fri, 26 Jan, 2024 at 11:49 AM

If solution is Return & Refund:

Kilimall will inform you on specific aspects if the returned goods is approved or not. Also you can contact us directly via APP Livechat: Kilimall APP->Message->Contact Us.

If solution is Refund Only:

You need to choose the type of refund on “apply for after sale” page . If you choose to receive cash, kindly allow 1-3 working days for refund, you will receive notification when it arrives. If you have any further questions, kindly feel free to contact Kilimall.

If solution is Exchange:

You need to choose the method of sending the goods back at “apply for after sale” page. Kindly contact Kilimall if you still have further questions.

The repair solution is not available on the APP-After-sale. You can contact the seller for the repair solution. Typically, the repair process takes 30-50 days from the time you return the goods to the service center.

Kilimall is the author of this solution article.

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What should I do if the aftersale solution is return& Refund/ Refund only / Exchange/Repair? Print

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