If solution is Return & Refund:
Kilimall will inform you on specific aspects if the returned goods is approved or not. Also you can contact us directly via APP Livechat: Kilimall APP->Message->Contact Us.
If solution is Refund Only:
You need to choose the type of refund on “apply for after sale” page . If you choose to receive cash, kindly allow 1-3 working days for refund, you will receive notification when it arrives. If you have any further questions, kindly feel free to contact Kilimall.
If solution is Exchange:
You need to choose the method of sending the goods back at “apply for after sale” page. Kindly contact Kilimall if you still have further questions.
If solution is Repair:
You will have to choose the methods to send the goods back at “apply for after sale” page. Kindly contact Kilimall if you have further questions.