Please apply aftersale from Kilimall APP, then wait until it got approved by seller/ Kilimall before you send for return. 

In case seller reject your request, kindly apply for Kilimall intervention from Kilimall APP. 

For more about product return, kindly refer to: https://kilimall.freshdesk.com/en/support/solutions/articles/35000109944-can-i-return-my-order-gift-how-do-i-return-my-order-what-cannot-be-returned-