Refund is done between 1-7 days.  (Currently Uganda takes 3-15 days)


1. If customer paid with Wallet/Mpesa then refund is done within 1 day after refund approval. 

2. If customer paid with other payment method , the cash refund is done around 3-7 days. 

3. Any voucher used will not be refunded. 

4. Any Kilimall coin used for deduction will be refunded instantly to user's coin balance after refund approval.


IF THERE IS ANY FURTHER ASSISTANCE NEEDED, KINDLY CONTACT US VIA LIVECHAT FROM APP:  Kilimall APP->Message->Contact Us. 


 

Country

Online Payment Method 

Refund Method  

Refund Time 

Kenya

 

M-PESA

M-PESA &Lipa-wallet

24 hours 

Lipa-wallet、Airtel Money、

Lipa-wallet

24 hours

Ipay (Visa, master card)

Original & Wallet

3 workdays 

Uganda

Airtel、 MTN

Airtel、 MTN

7 workdays