Dear customer, you can you always reach us via following methods

1. Live chat:  available in 24 hours Kilimall APP (message > contact us) 

or via directly link:


+254 (0)792233051  (working hours 9:00-17:00)

3. Ticket followup 

For the following concerns you can also apply a ticket

 Place an order

 Product Inquiry

 Account Setting

 Payment & Refund 

 Delivery & Shipping

 After-sale orders



In case your issue is still not well processed, 

you can refer to our Dispute Policy for more assistance.  Click here