Delivery and Shipping

How much does shipping cost? Do you have free shipping?
Kilimall delivers orders to pick up station nationwide and we charge delivery fees based on delivery location and delivery type. Currently PROMOTIONAL I...
Tue, 20 Apr, 2021 at 2:37 PM
Can I change the delivery address after payment?
If your order has not yet been dispatched from our warehouse, we suggest you cancel your order and reorder.  Otherwise if the order is already with r...
Thu, 26 Dec, 2019 at 2:56 PM
Why some delivery charges extra shipping cost?
If you place an order with some items sold by more than one seller. Except for Shipped from Kilimall orders(Shipped directly from Kilimall which charges sin...
Thu, 26 Dec, 2019 at 3:04 PM
What’s the Shipped from Kilimall(FBK)? What’s the Kilimall local(DS)? What’s the Shipped From Overseas (GS)?
FBK means Shipped from Kilimall (an orange lighting icon). Goods marked with this type are stored at Kilimall local warehouse in your country. These goods w...
Mon, 19 Apr, 2021 at 1:18 PM
Do you provide door to door/ home delivery, what are the delivery options?
Yes, currently door to door delivery is available within Nairobi only.  For remaining Locations, we delivery via pick-up stations. For Nairobi -          ...
Fri, 5 Jun, 2020 at 9:32 AM
I ordered multiple items but I have received only one item so far. What’s the problem?
Items are shipped separately by different sellers for minimum delay of your order. If you buy from several sellers with different delivery types, the goods ...
Fri, 5 Jun, 2020 at 9:36 AM
What if I missed my delivery? How long can Kilimall keep un-collected goods?
The product will be delivered again the next working day. We will try to deliver a total of 3 times before cancelling your order. Meanwhile, you can try to...
Thu, 26 Dec, 2019 at 3:06 PM
Will somebody contact me before delivering the package to my location?
Yes, our delivery agency will contact you to confirm your availability and exact location. Please also take a look your sms message for rider's number...
Thu, 26 Dec, 2019 at 3:07 PM
How do I receive my order when delivered at my doorstep?
You will receive notice from the Rider in advance. Please provide valid ID to claim your goods.  Ensure you confirm the integrity of your goods delivered. ...
Thu, 26 Dec, 2019 at 11:19 AM
Within how long should I pick my order from self-collect points when arrival notice has been sent?
Within 48 hours from the time you are notified unless your verbal communication is done to you. But in most case you will be contacted and collect your ite...
Thu, 26 Dec, 2019 at 3:08 PM