Kilimall delivers orders to pick up station nationwide and we charge delivery fees based on delivery location and delivery type. Currently PROMOTIONAL...

Dear customer, Once the order was paid successfully, the information cannot be modified. Before delivery, if you need to modify the order address, ph...

If you place an order with some items sold by more than one seller, also we currently have two delivery types 1. door to door delivery, 2. self-pick at Pick...

Kilimall as an extraordinary online marketplace has 3 different shipping models on its platform. So shipping depends on the different models of each produ...

Yes, currently door to door delivery is available in the following major towns Nairobi, Mombasa, Kisumu and Eldoret.  We are working hard to extend door to ...

Items are shipped separately by different sellers for minimum delay of your order. If you buy from several sellers with different delivery types, the goods ...

The product will be delivered again the next working day. We will try to deliver a total of 3 times before cancelling your order. Meanwhile, you can try to...

Yes, our delivery agency will contact you to confirm your availability and exact location. Please also take a look your sms message for rider's number ...

You will receive notice from the Rider in advance. Please provide valid ID to claim your goods.  Ensure you confirm the integrity of your goods delivered. ...

Within 48 hours from the time you are notified unless your verbal communication is done to you. But in most case you will be contacted and collect your ite...