Price & Product

Regarding FAQ about product searching, product condition, and other related queries.

How do I know the specification/ Size/ quality of the product? Are products genuine? /Brand new?
Now you can simply ask former customer questions about purchase experience ! (APP version above 3.2.7) Click View all comments, and then click chat icon to...
Tue, 24 Sep, 2019 at 6:04 AM
How to contact seller?
If you are not sure some specs about a product or want to know more about the product, you can contact the seller.  If you have some problem for item you bo...
Thu, 25 Apr, 2019 at 2:07 PM
How to contact Kilimall? customer care number? Where can I find Live chat/ livechat?
You can reach us from live chat via our website, alternatively, you can send mail to cc@kilimall.com.  For faster and prompt service, we recommend you cont...
Thu, 28 Nov, 2019 at 11:19 AM
How do I know the price of the product? Are prices negotiable?Are there any other hidden costs, tax, custom?
You can view the price from the product link or type the name of the product/ brand in our search bar at the top of www.kilimall.co.ke /Kilimall App and the...
Thu, 29 Aug, 2019 at 1:18 PM
Why I didn’t see any products I searched? How to find products I want? I want to buy xxx.
You can start by clicking on the category menu from m.kilimall.co.ke / Kilimall APP, then select a category name that you like. This will show all the produ...
Thu, 26 Dec, 2019 at 2:16 PM
Why do I see different prices for the same product?
Some of the products are offered by different sellers. This allows you to choose your preferred and best offer. If one product is sold out by a seller, you ...
Wed, 21 Aug, 2019 at 12:03 PM
What is refurbished phone?
Dear customer,  Refurbished phone means the phone is factory refurbished thus with a condition of like new.  We try to provide best and affordable refu...
Fri, 27 Sep, 2019 at 10:54 AM