Account Setting

How to register for Kilimall account? How to sign-up on kilimall ?
Join Kilimall is easy, currently there are 2 ways for registraction:  N.B. Please note each login method stores data indic .( E.g orders from  Face...
Fri, 13 Nov, 2020 at 12:10 PM
How to reset/retrieve/change my account/number/password/email?What if I forget my password?
If you want to reset your password or forget your password, please click 'Forgot password' and the details are as follows: For APP/ WAP, ki...
Thu, 26 Dec, 2019 at 12:37 PM
How to login my account on Kilimall?
Open Kilimall site or Kilimall APP, thenfind "Account" > Login  Currently we support use of Email/ Phone number/ Facebook/Google to login. W...
Thu, 10 Dec, 2020 at 3:29 PM
Why do I have to verify my phone number/ email ?
It’s easier for you to retrieve your password via SMS if you forget. Plus, you can be updated with your order and shipping information. You will also be r...
Thu, 26 Dec, 2019 at 3:16 PM
How to complete my personal info?
Open m.kilimall.co.ke or Kilimall APP, then go to Account. Click Profile to update your info. 
Thu, 26 Dec, 2019 at 3:19 PM
What’s the difference between my username & nickname?
Username is the default name you use to sign up and login to Kilimall account. Nickname is the name showing on your account center from your APP or m.kil...
Thu, 19 Sep, 2019 at 6:12 AM
Why my multiple accounts are merged? Why I can only use one account for login now and my other accounts are not available?
Dear customer,  Please note that for each phone number, we only allow for one account, therefore we will merge all the Facebook, Email , Phone registere...
Thu, 26 Dec, 2019 at 12:11 PM
Why my Login code/ sms not received
Apologies for any inconvinience as this might be caused by unstable network, please use password for login, or try alternative login via Facebook, Email or ...
Fri, 8 Jan, 2021 at 10:21 AM