Track an Order :

Track an Order

How to check/track my kilimall order status/ my order number/ order no. Is my order confirmed?Why I paid but showing pending payment?

(Once the payment is made, we will notify you via email & SMS. Sometimes due to the network issue, there might be delay of 24 hours for confirmation. In...

Wed, 25 Oct, 2023 at 6:27 AM

How long will it arrive?When my order will be shipped? When will I receive my order? When can I ? Where is my

There are 3 different shipping models on Kilimall 1. Shipped from Overseas /global (a purple airplane icon). This type indicates that goods are shipp...

Wed, 25 Oct, 2023 at 6:29 AM

I haven't received my order./ My order is delayed not dispatched, what should I do?

We do our best to deliver on time. We will inform you proactively if it is an exceptional technical. Do not hesitate to get in touch with our Customer Su...

Wed, 19 Aug, 2020 at 12:53 PM

After received the goods, what should I do if I’m not satisfied with the goods/ goods are damaged or have quality issue?

Kindly confirm with seller for solution, refer to folloiwing image for contacting seller for solution. In case you cannot reach agreement with...

Thu, 20 Aug, 2020 at 10:32 AM

What do I do when I receive the order?

Identification- Firstly present your valid ID or Voter’s Card, Driving License, Work ID or your Passport for identification. The name should match with what...

Thu, 20 Aug, 2020 at 10:44 AM

I don't receive any notification, but my order detail is showing at Pick up stations, what should I do?

Dear customer, Kindly visit pickup station for pickup and please bring your item with your valid ID/ order information. For further help, kindly cont...

Thu, 26 Dec, 2019 at 11:16 AM

Can I get invoice/ receipt for my order?

Dear customer, if your order doesn't come with a physical receipt for your order, kindly talk to seller for an E-copy of receipt. For contacting...

Fri, 22 Nov, 2019 at 10:50 AM