Place an Order 12

• How to Place an order? /How to shop on Kilimall? How can I buy? Do you have? Is it ? , I need, I want, am looking for,
• Where's your location? Can I buy products from physical stores or offices? Do you have offline shops? Can I pick up from Kilimall directly?
• How to install Kilimall APP? Is Kilimall available for iphone ios？ Why do I need to install Kilimall APP?
• How can I remove item from shopping cart?
• How to find my view products history on Kilimall?

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Track an Order 7

• How to check/track my kilimall order status/ my order number/ order no. Is my order confirmed?Why I paid but showing pending payment?
• How long will it arrive?When my order will be shipped? When will I receive my order? When can I ? Where is my
• I haven't received my order./ My order is delayed not dispatched, what should I do?
• After received the goods, what should I do if I’m not satisfied with the goods/ goods are damaged or have quality issue?
• What do I do when I receive the order?

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Price & Product 6

• How do I know the specification/ Size/ quality of the product? Are products genuine? /Brand new?
• How to contact seller?
• How do I know the price of the product? Are prices negotiable?Are there any other hidden costs, tax, custom?
• Why I didn’t see any products I searched? How to find products I want? I want to buy xxx.
• Why do I see different prices for the same product?

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Order change & Cancellation 4

• How to apply / cancel for refund? Why my order auto cancled ?
• Can I change my product to another specification when I receive my item?
• Why my order was canceled and I was not informed?
• How can I change my reivew to seller/ products?

Delivery and Shipping 16

• How much does shipping cost? Do you have free shipping? shipping fee?
• Can I change the delivery address after payment?
• Why some delivery charges extra shipping cost?
• How long does my order arrive? Delivery timeline? What is GS/ DS/ FBK?
• Do you provide door to door/ home delivery, what are the delivery options?

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Fraud 1

• Beware of fraud and how to report