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Place an Order
How to Place an order? /How to shop on Kilimall? How can I buy? Do you have? Is it ? , I need, I want, am looking for,
Where's your location? Can I buy products from physical stores or offices? Do you have offline shops? Can I pick up from Kilimall directly?
How to install Kilimall APP? Is Kilimall available for iphone ios？ Why do I need to install Kilimall APP?
How can I remove item from shopping cart?
How to find my view products history on Kilimall?
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Track an Order
How to check/track my kilimall order status/ my order number/ order no. Is my order confirmed?Why I paid but showing pending payment?
How long will it arrive?When my order will be shipped? When will I receive my order? When can I ? Where is my
I haven't received my order./ My order is delayed not dispatched, what should I do?
After received the goods, what should I do if I’m not satisfied with the goods/ goods are damaged or have quality issue?
What do I do when I receive the order?
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Price & Product
How do I know the specification/ Size/ quality of the product? Are products genuine? /Brand new?
How to contact seller?
How do I know the price of the product? Are prices negotiable?Are there any other hidden costs, tax, custom?
Why I didn’t see any products I searched? How to find products I want? I want to buy xxx.
Why do I see different prices for the same product?
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Order change & Cancellation
How to apply / cancel for refund? Why my order auto cancled ?
Can I change my product to another specification when I receive my item?
Why my order was canceled and I was not informed?
How can I change my reivew to seller/ products?
Delivery and Shipping
How much does shipping cost? Do you have free shipping? shipping fee?
Can I change the delivery address after payment?
Why some delivery charges extra shipping cost?
How long does my order arrive? Delivery timeline? What is GS/ DS/ FBK?
Do you provide door to door/ home delivery, what are the delivery options?
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Beware of fraud and how to report
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