Kilimall FAQ Center
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Place an Order
How to Place an order? /How to shop on Kilimall? How can I buy? Do you have? Is it ? , I need, I want, am looking for,
Can I buy Kilimall products from physical stores or offices? Do you have offline shops? Can I pick up from Kilimall directly?
How to install Kilimall APP? Is Kilimall available for iphone ios？ Why do I need to install Kilimall APP?
How can I remove item from shopping cart?
How to find my view products history on Kilimall?
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Check an Order
How to check/track my kilimall order status/ my order number/ order no. Is my order confirmed?Why I paid but showing pending payment?
How long will it arrive?When my order will be shipped? When will I receive my order? When can I ? Where is my
I haven't received my order./ My order is delayed not dispatched, what should I do?
After received the goods, what should I do if I’m not satisfied with the goods/ goods are damaged or have quality issue?
What do I do when I receive the order?
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Price & Product
How do I know the specification/ Size/ quality of the product? Are products genuine? /Brand new?
How to contact seller?
How to contact Kilimall? customer care number? Where can I find Live chat/ livechat?
How do I know the price of the product? Are prices negotiable?Are there any other hidden costs, tax, custom?
Why I didn’t see any products I searched? How to find products I want? I want to buy xxx.
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Order change & Cancellation
How to cancel/apply for refund? Why I cannot/ cancel my order?
Can I change my product to another specification when I receive my item?
Why my order was canceled and I was not informed?
How can I change my reivew to seller/ products?
Delivery and Shipping
How much does shipping cost? Do you have free shipping?
Can I change the delivery address after payment?
Why some delivery charges extra shipping cost?
What’s the Shipped from Kilimall(FBK)? What’s the Kilimall local(DS)? What’s the Shipped From Overseas （GS）？
Do you provide door to door/ home delivery, what are the delivery options?
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