There are 3 different shipping models on Kilimall
1. Shipped from Overseas /global (a purple airplane icon). This type indicates that goods are shipped from international sellers' oversea warehouses. Item will be shipped across border by air. This means shipping takes longer than the other 2 models, usually 30-40 working days.
2. Shipped by Local Seller (a green location icon). This type suggests goods are shipped from our local sellers. Therefore shipping usually takes bit longer normally around 3-12 working days depending on the distance.
3. Shipped by Kilimall (an orange FBK/Lighting icon). This icon represents item shipped from Kilimall Kenya warehouse directly which takes around 1-6 workdays.
You can aslo track your order from Kilimall APP> Account> My order> find the order> view logistic info.
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For view order no. or delivery status, kindly refer to below: (Click your order column to review complete shipping log/ Status)
ORDER NO. IS THAT 14-16 DIGIT NUMBER SHOWING FROM BELOW.
In case order exceed the time range of following, you can apply refund from Kilimall APP or contact us via Kilimall APP Message.
