Kindly confirm with seller for solution, refer to folloiwing image for contacting seller for solution.  

In case you cannot reach agreement with seller, You can apply for after sale by open Account→My Orders→Find your item by swiping the top tab→Choose Apply for Aftersales.   For more about apply aftersale, kindly refer to : 

After enter aftersale page, the related status is shown, negotiation history can be viewed via PROCESS AND DETAILS.