After received the goods, what should I do if I’m not satisfied with the goods/ goods are damaged or have quality issue? :

After received the goods, what should I do if I’m not satisfied with the goods/ goods are damaged or have quality issue? Print

Created by: Kilimall Customer Service

Modified on: Thu, 20 Aug, 2020 at 10:32 AM

Kindly confirm with seller for solution, refer to folloiwing image for contacting seller for solution.

In case you cannot reach agreement with seller, You can apply for after sale by open Account→My Orders→Find your item by swiping the top tab→Choose Apply for Aftersales. For more about apply aftersale, kindly refer to : https://kilimall.freshdesk.com/en/support/solutions/articles/35000109962-how-to-apply-for-after-sale-aftersale-how-to-check-my-aftersale-progress-

After enter aftersale page, the related status is shown, negotiation history can be viewed via PROCESS AND DETAILS.

Kilimall is the author of this solution article.

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After received the goods, what should I do if I’m not satisfied with the goods/ goods are damaged or have quality issue? Print