Identification- Firstly present your valid ID or Voter’s Card, Driving License, Work ID or your Passport for identification. The name should match with what’s written on the invoice. In case you cannot collect the package yourself, ensure you inform us to add the new consignees name or add it to the address.

Package Inspection-You should inspect the outer package and ensure that it is not tampered with or opened. Do not accept package that has been tampered or damaged. Refund will be done within the refund timelines once we confirmed.

Checking- In the presence of the rider, open the package and inspect the following:

- Check product condition and quantity (e.g. Product quantity, look need to match what’s showing on the website)

- Check if the specifications of the product matches from the website.

- Inspect the color and the size of the product. (Tiny difference can be acceptable due to the lighting of the photography but a red bag ordered cannot be fulfilled by a black bag.)

- Inspect the accessories and the gifts that come with the product where applicable

Once you are satisfied with the package, the delivery person will leave but in case of a problem, ask the rider to take back the item for after sale service. (Refer to the after sale page from your order page.).

If you open the package at home and find a problem, ensure you send a photo to us within 6 hours of delivery to aftersale@kilimall.com for validation purposes.  Or you can also via us via Kilimall APP-> Message->Agent

Signing- After confirming the package content without breaking any seals. Sign the package without paying any amount.