Warranty

Does my product have warranty?
In general, the warranty card indicates the warranty period of the goods. The warranty card is included in the packaging of the goods. If you can't fi...
Thu, 26 Dec, 2019 at 3:33 PM
Where is service center/Brand Service Centres Contact
FOR KILIMALL CUSTOMER SERVICE, KINDLY USE LIVECHAT FROM KILIMALL APP, PLEASE ONLY CONTACT FOLLOWING SERVICE CENTER FOR REPAIR OR MAINTENANCE.  Dear clie...
Tue, 13 Apr, 2021 at 8:40 AM
What is not covered by product warranty?
Warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear a...
Thu, 26 Dec, 2019 at 3:33 PM
What is the warranty cover duration?
The duration for warrant cover is set by the product manufacturer and we refer you to your product warranty card for this information.
Thu, 26 Dec, 2019 at 3:34 PM
What if my product is not under warranty?
If your product is not under warranty or out of warranty duration, you will be required to cater for the cost of repairing We suggest you repair the produ...
Thu, 26 Dec, 2019 at 3:34 PM
What if the product brand has no Local service center?
If the product brand does not have a Local service center, Kilimall shall facilitate product exchange/return &refund  of products returned within 7 bus...
Mon, 13 Jul, 2020 at 4:40 PM
How do I know if a product comes with warranty?
Kilimall provides you with a chance to return the product within 7 days after delivery. If past the 7 days, potential issues will be covered directly by the...
Thu, 26 Dec, 2019 at 12:12 PM
How can I claim warranty for my product?
Hey, do not hesitate to contact us via APP livechat. 1, Kilimall provides you with a chance to return the product within 7 days after receipt. If past the ...
Thu, 26 Dec, 2019 at 3:35 PM
From when is the warranty for my product applicable?
The warranty starts when you receive your item. .
Thu, 26 Dec, 2019 at 3:35 PM
How can I claim warranty for my phones on overseas/global shipping?
Kindly contact seller / apply for aftersales for refund. Kindly follow Kilimall APP→Account→My Orders→Aftersale. 
Thu, 26 Dec, 2019 at 3:35 PM