Dear customer, the warranty service is provided by seller not Kilimall. If the goods has warranty and already completed over 7 days，For brand product we advise that you visit their carl care stations and they will assist you. Please contact seller or the service center on the repair serivce or refer to the following contact list of service care, the repair time and repair fee will be confirmed by seller.
We also humblely request you to return the product with original package as well as all accessories & gift & warranty card(if has) & all documents that service center requested including your contact & receipt address VIA the 3rd courier directly which will save you time. At same time, if you have any problem when contacting seller, please let us know.
Refer to the G4S/SPEEDAF's contact:
G4S - https://g4scourier.ke.g4s.com/portal/Login?c=G4S
Email - polly.wangui@ke.g4s.com
contact - 0721296849
Speedaf - https://speedaf.com/ke-en
Email - cs_ke@speedaf.com
Contact - 0741000888
| Service Center Name | Adress | Phone no. | Warranty Period | |
| Bruhm Official store | Somotex kenya Ltd Bollore distribution center Nanyuki road off lunga lunga road Industrial area Nairobi | 0707398141 | kiran@somotex.com | 1 year |
| REDBERRY OFFICIAL STORE | Old mombasa road,royal businesspark godown 1 | 734777616 | moyoimpexltd@hotmail.com | 1year |
| carlcare | Carlcare service ltd,Caxton house,2nd floor ,Kenyatta avenue,Nairobi. | Alasowjr1@gmail.com | 1 Year warranty | |
| Sayona appliance | 4231623426136601 | 4231623426136601 | nagoyaholdingltd@gmail.com | 1 year Warranty |
| Rashnik Kenya | ADD: 14A/14B, KINGS GODOWN, ROAD C, INDUSTRIAL AREA, NAIROBI | 742163040 | rashnikkarnik@gmail.com | 6 months |
| 721411104 | ||||
| skywavees | 1 year | |||
| Hotpoint | Any authorised Hotpoint Service centre >> https://hotpoint.co.ke/contact/ | 0800-720404 | 1 year | |
| MIKA | along East Gate Road off Mombasa Road, before Isuzu Body Building Center | 0800 722444/0800 221222 | big appliances ：2years ； cookers and Small appliances ：1 years | |
| Macgray Properties Ltd, behind Nice & Lovely, off Msa Rd | ||||
| SAYONA APPLIANCES | Sayona Service Centre | 705873223 | ||
| HUAWEI | Moi Avenue Cambrian House,1st floor,Kenya | 254-715-205565 | 1 year | |
| Tomboya street | ||||
| 2nd floor. | ||||
| Rural urban house, | ||||
| Buruburu stage, | ||||
| Somwire | Ulefone care center | 0726-260-883 | 1 year | |
| Realme store | 0800-720-432 | 1 year | ||
| Oppo official store | 0800-720-217 | 2 years | ||
| TECNO Smartphone | http://repair.carlcare.com/location/service-center/maps2/show/PoiCollection/ | 1 year | ||
| Itel Kenya | http://repair.carlcare.com/location/service-center/maps2/show/PoiCollection/ | 1 year | ||
| Infinix Smartphone | http://repair.carlcare.com/location/service-center/maps2/show/PoiCollection/ | 1 year | ||
| Philips Official Store | Good brands k ltd, Central business park, road c industrial area, godown no 15 | / | 2 years | |
| DENFA TECHNOLOGIES | Any authorised brands service centers | / | 1 year | |
| ICECOOL | Munyu Road shopping center Ground for room A54 | / | 1 year | |
| Syinix official store | http://repair.carlcare.com/location/service-center/maps2/show/PoiCollection/ | / | 2 years | |
| Skyworth Store | 4th Floor, Skymall Building Luthuli Ave, Nairobi/ Lucky star General, Red brick house 2 floor,Luthuli Ave, Nairobi | 726598798/724288883 | 1 year | |
| itel TV Official | http://repair.carlcare.com/location/service-center/maps2/show/PoiCollection/ | / | 1 year | |
| Hisense official store | Hisense TV shop, Luthuli Avenue, Opposite Skymall, Nairobi | 727622262 | 2 years | |
| MD 2081 | ||||
| Mombasa Road, Opp Jkia Junction | ||||
| Rebune | Viraj Complex, Office Block 22 | 0110058861/+254 711 852751 | 1 year | |
| Sayona Appliances | / | 705873223 | 1 year | |
| Global rim | GR, Shekeih Karume Road, Nairobi, Kenya | 710387844 | 1 year | |
| Wired Connections | Electronics House, Luthuli Avenue Street, Nairobi CBD | 702 056445 | 6 Months | |
| FaeeTV | Faee Kenya Ltd, skymall, Luthuli, Nairobi | / | 1 year | |
| AMTEC Kenya | munyu road. Kenya mpya stage 2nd floor---mr mark | 726651263 | 1 year | |
| TCL OFFICIAL STORE | Supersmart Electronics Luthuli Avenue Nairobi CBD | 0790 9422 22 | 1 year | |
| Infinix tv | Luhuli avenue | / | 24 Months | |
| Haier | Atlantic business park B5，Nairobi, Kenya | 0714112222/0715223333 | 1 year | |
| Tagwood | MUNYU ROAD, MUNYU BUSINESS COMPLEX, 4TH FLOOR | 777177277 | 6 Months | |
| CTC Kenya | Room S12, 2nd floor, RNG Plaza | 716157636 | 1 year | |
| Skywave Kenya | Luthuli Avenue,digital house 5th floor，Nairobi | 722201883 | 24 Months | |
| Premier Appliances | Premier trading company limited Keekorok road Nairobi | +254 783 039380 | 12 Months | |
| PREMIER HOME | Premier trading company limited Keekorok road Nairobi | +254 783 039380 | 12 Months |