Hey, do not hesitate to contact us via APP livechat.

1, Kilimall provides you with a chance to return the product within 7 days after receipt. If past the 7 days or product has been used not in new condition(package also should be new) and product still in the warranty, the repair service will be provided by seller.

2.Warranties are covered by Sellers and not by Kilimall as Kilimall is a shopping platform which enables seller to sell their goods. please check the product  page details on the warranty or confirm with seller before place the order.

3.You can claim any warranty by presenting the product and the Kilimall invoice which serves as proof of purchase at an authorized service center.


For brand product we advice that you vistit their carl care stations and they will assit you, Kilimall will not accept any returns for repair. Please contact seller or the service center on the repair serivce or refer to the following contact list of service care, the repair time and repair fee will be confirmed by seller.

We also humblely request you to return the repair with original package as well as all accessories & gift & warranty card(if has) related including repair item to the 3rd courier directly instead of Kilimall. At same time, if you have any problem when contacting seller, pls let us know.

Service center: 

Please refer to the manufacturer (or service center) details on the warranty card included with your product. In case you still cannot find the service center near you, feel free to reach out to us and we'll be more than happy to assist you. 

For more warranty info, kindly refer to here.