Kilimall provides you with a chance to return the product within 7 days after delivery. If past the 7 days, potential issues will be covered directly by the Seller if the product is under warranty. 


If warranty is offered on a product, a warranty sticker will be displayed on the product or warranty icon in the product photo and you can also find the warranty time in the product description.  The warranty starts when you receive your item. 

Please note that warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s maintenance advice provided in the user’s manual or warranty card.

If your product is not under warranty or out of warranty duration, you will be required to cater for the cost of repairing. We suggest you repair the product at the service center authorized by the manufacturer (the one on your Warranty card) for better quality services.


Further questions please do not hesitate to contact us via Kilimall APP->Message->Contact Us.