The product will be delivered again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Meanwhile, you can try to reach to your rider from the sms message you received.  

Alternatively, you can contact kilimall via APP livechat: Kilimall APP->Message->Contact Us. 

For unclaimed goods, 

We will keep the product at the pickup station for 7 days,  otherwise we will send it back to our warehouse  for maximum of 90 days before you can request re-send after which it shall be treated as unclaimed goods under CAP 38. Law of Kenya.