Wallet

Anything you need to know about KiliWallet

What is Kilimall Account? How to use Lipa wallet? Why my refund is to wallet?
Kilimall Account is an E-wallet which saves you transaction fee each time when you pay on Kilimall. Currently for faster refund exprience, your payment may ...
Thu, 2 Jul, 2020 at 9:10 AM
How to withdraw from wallet? Can I use another account to accept withdraw?
Withdraw from wallet is simple as follows:  Kilimall APP→Account→Withdraw→Confirm account you want to receive the withdraw→Enter withdraw amount→Click with...
Thu, 19 Mar, 2020 at 5:35 AM
Why the refund balance is 0/ wallet bonded to another number? Can I change my bonded wallet number?
Dear customer,  This may due to that you have used the number login Kilimall APP and activated another wallet account. kindly login to the other accou...
Thu, 10 Dec, 2020 at 3:30 PM
Can I Top up my wallet using another line? Can I recharge my wallet using another number?
Yes, Kindly Click the Green background for choosing Paybill for top up. 
Thu, 20 Jun, 2019 at 11:33 AM
What if my wallet recharge/ withdraw is failed?
For wallet recharge:  Please note that currently Kilimall Account and wallet number are bonded, thus please make sure the Kilimall account you used for lo...
Thu, 26 Dec, 2019 at 11:24 AM
What if I forget my Wallet password?
Kindly follow the following steps:  1. Open Kilimall APP→Account→Wallet→Reset Payment Password→Forget Your Password→Enter Security Code from your phone and...
Thu, 20 Jun, 2019 at 11:34 AM
Why it's showing the withdrawal of KSh failed. Please try again later?
Dear customer,  This could be the system busy,  kindly try again later as we have just updated our service.   If there is further issue, kindly contact...
Thu, 24 Oct, 2019 at 9:11 AM
Why my withdraw doesn't reflect? Withdraw timeline
Dear customer,  For withdraw currently it takes up to 72 hours. Your balance will be deducted instantly. ( Balance will be shown again if withdraw faile...
Fri, 11 Dec, 2020 at 4:49 AM
Why my wallet recharge is not successful? I topupped my wallet, but not reflected.
Dear customer,  Sorry for any inconvenience. Please provide your following info so we can help fast locate the issue and revert on that. 1. recharge pho...
Sat, 2 Nov, 2019 at 5:19 AM
My wallet is locked due to wrong password input and asking me wait 24h, how to unlock now?
Dear customer,  For multiple wrong trial related account lock, please try reset password for instant access.  Kindly followup following steps:  1. E...
Sat, 7 Dec, 2019 at 9:49 AM