For wallet recharge: 

Please note that currently Kilimall Account and wallet number are bonded, thus please make sure the Kilimall account you used for login is the one you used to recharge.  

For wallet withdraw: 

This is mostly caused by network failure or Safaricom network delay.  Kindly try again later .  

If further help needed, kindly help provide payment details along with date and amount. We will try to solve the issue soon.  Kindly contact us via Kilimall APP Livechat: Kilimall APP->Message->Contact Us.