What if my wallet recharge/ withdraw is failed? :

What if my wallet recharge/ withdraw is failed? Print

Created by: Kilimall Customer Service

Modified on: Thu, 26 Dec, 2019 at 11:24 AM

For wallet recharge:

Please note that currently Kilimall Account and wallet number are bonded, thus please make sure the Kilimall account you used for login is the one you used to recharge.

For wallet withdraw:

This is mostly caused by network failure or Safaricom network delay. Kindly try again later .

If further help needed, kindly help provide payment details along with date and amount. We will try to solve the issue soon. Kindly contact us via Kilimall APP Livechat： Kilimall APP->Message->Contact Us.

Kilimall is the author of this solution article.

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What if my wallet recharge/ withdraw is failed? Print

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