Common Electronics Trouble Shooting

Why my phone cannot use Mpesa?
Dear to different versions, some phones may don't come with Sim tool function Kindly download MySafaricom APP which enables you to fully use Mpe...
Thu, 26 Dec, 2019 at 3:39 PM
Konka TV troubleshooting
Dear customer,  Kindly refer to following for Konka TV troubleshooting,  you can also choose to contact seller for more assistance.  For contact seller...
Wed, 23 Oct, 2019 at 11:07 AM
Why my google play doesn’t work?
Kindly confirm if you are using the latest googleplay, If still not available, kindly talk to seller for solutions, or you can apply for aftersale for you...
Thu, 26 Dec, 2019 at 3:40 PM
Why my dual sim card phone only takes one sim card?
Kindly notice that some models only allows two sims at a time/ one sim and one memory card.  Please confirm if you have disabled the other sim card. plea...
Thu, 26 Dec, 2019 at 3:40 PM
Why my phone is not charging? Not powering on.
Kindly allow more time for charging and make sure the charger along with the cable is working. Otherwise you can try another charging cable to confirm. ...
Thu, 26 Dec, 2019 at 3:41 PM
Sim card cannot register due to incorrect sim card pin.
Kindly find nearest Mpesa center for sim pin resetting.  For more info about sim lock due to incorrect pin, refer to : https://www.how.co.ke/how-to-get-y...
Thu, 26 Dec, 2019 at 3:41 PM
Phone cannot recognize and register to networks.
Kindly try resetting network settings.  You can also try contact to seller For more info about contacting seller , please refer to: https://kil...
Thu, 26 Dec, 2019 at 3:41 PM
Why my phone is not using 4G?
Dear customer, this maybe due to the coverage of 4G, please confirm with your mobile operator about whether your location is 4G supported. You can also co...
Thu, 26 Dec, 2019 at 3:41 PM