• Kindly allow more time for charging and make sure the charger along with the cable is working.
• Otherwise you can try another charging cable to confirm.
• If the battery is detachable, kindly confirm if you have removed the  battery film . 
• You can also contact seller for more info. 

• For more info about contacting seller , please refer to: https://kilimall.freshdesk.com/support/solutions/articles/35000115666-how-to-contact-seller- 

• For more info about apply for aftersale, please refer to: https://kilimall.freshdesk.com/support/solutions/articles/35000109962-how-to-apply-for-after-sale-aftersale-how-to-check-my-aftersale-progress-