Order change & Cancellation

How to cancel/apply for refund? Why I cannot/ cancel my order?
1.Cancel& Refund rules: If the order is still in “Pending Dispatch” status, client can apply for cancellation of all orders .The seller will approv...
Tue, 25 Feb, 2020 at 6:51 AM
Can I change my product to another specification when I receive my item?
Kindly apply for aftersale.  You can apply for after sale by open Account→My Orders→Find your item by swiping the top tab→Choose Apply for Aftersale. (h...
Thu, 26 Dec, 2019 at 2:41 PM
Why my order was canceled and I was not informed?
It mostly caused by seller out of stock, we will work hard to prevent this from happening.   Your order might also be automatically canceled by Kilimall...
Thu, 26 Dec, 2019 at 12:15 PM
How can I change my reivew to seller/ products?
Dear customer, currently the change of review is available within 30 days after first review. You are only available to change the review once.   For ch...
Mon, 18 Nov, 2019 at 11:24 AM