It mostly caused by seller out of stock, we will work hard to prevent this from happening.
Your order might also be automatically canceled by Kilimall if you don’t pay in time( FBK pay 1 hours, DS & GS 24 hours) others 48 hours) . Please provide the transaction No. If you have paid and still experiencing some challenges, Please contact us via Livechat: Kilimall APP->Message->Contact Us. , we will proceed to refund the order amount within 7 working days.
We are sorry for the inconvenience. And we shall refund you in 24h. ( Non-Mpesa payment takes 3 -7 days)