We will complete the refund within 1-3 working days when the quality check/ refund approved.
-Refund only : total 1-5 days
-Return & Refund: total 7-10 days from return received
-Exchange: total 7-15 days from return received
-Repair: total 30- 50 days from return received at service center
The specific refund methods are as follows:
| Payment method | Refund Channel | Refund time |
| Direct M-PESA | Mpesa/ Lipa-wallet | within 24 hours |
| Account Blance (Withdraw takes another1- 3 days) | Account Balance | within 24 hours |
| iPay（Bank card, mobile money, airtel) | iPay | 3-5 days |
