There are 3 types for rejection for aftersale.
1. once application rejected by seller or you're not satisfied with the proposed solution with partial refund amount, kindly Apply for intervention within 7 days on the Kilimall App->Account >> Aftersale>> find the order then click on Apply for Intervention.We will check on it and get back to you within 3 days.
2. Whether it was rejected by Kilimall, you can review the reason for rejection. If you believe further followups should be done, kindly contact us via cc@kilimall.com including your order no. and related description query.
3. If your aftersale got rejected during Quality check from Kilimall, usually it's because the item is not eligiable for aftersale since it matches descpiton/ works well. ( For TV/ or some electronics may be it was under repair process, kindly refer to seller for repair updates. ( Contact seller->http://k.kili.co/icz9) , alternatively you can refer to service center as well( Service center->http://k.kili.co/iczw)
To view aftersale update, refer to: Kilimall APP-> Account->Refund /Aftersale->Aftersale->View->Process and details.
For more check for aftersale policy. https://kilimall.freshdesk.com/en/support/solutions/articles/35000112438-after-sales-return-policy-aftersale-policy-