Dear customer, 

For standard wallet password reset, refer to following link: https://kilimall.freshdesk.com/en/support/solutions/articles/35000128846

Sometimes you may need to retry  due to network issue, In case problem exists, kindly share your Kilimall Order no. together with your phone no. to https://qingflow.com/f/d823176c



N.B For order no. , refer to Kilimall app >Account >My orders> share the 14/16 digits order number starting with 3***********

In case you accidentally opt out, kindly dial *456*9*5# and follow the prompts to opt back

Thanks for your support.