Kilimall as an extraordinary online marketplace has 3 different shipping models on its platform. So shipping depends on the different models of each product.

Please note that business days are from Monday to Friday, and do not include weekends or public holidays. For example a FBK  order placed on Monday for glass ,

will arrive between Tuesday and Wednesday. The same order placed on Friday would arrive between Saturday and Monday the following week.


Goods marked with this type are stored at Kilimall local warehouse in your country. These goods will be dispatched from Kilimall local warehouse and shipping usually takes less than 2~7 workdays. It also offers free returns within 7 days.You can apply for a quick refund before warehouse processing, and you'll receive a full refund for damaged or lost packages. 

If you're not satisfied with your purchase, you can also return any new, unused items for a full refund. Once we receive your return, we'll process your refund promptly.

Goods marked with this type are stored at our local sellers' warehouses located in several cities and places in your country. So shipping usually takes a bit longer, normally 7~15 workdays depends on how far is it from the warehouse to your doorstep.

 It offfers free returns within 7 days, with quick refunds available before order dispatching. You can also receive a full refund for lost or damaged packages. 

Any new, unused items can be returned for a full refund.Once we receive your return, we'll process your refund promptly.

 

Goods marked with this type are stored at our international sellers' oversea warehouses located all over the world. So if these goods ware ordered by customer, 

they will be dispatched from oversea warehouses and shipped across border by air. This means shipping might take much longer than other 2 models, 

usually 30~ 40 workdays . So please be patient for these orders. 

You can request a refund before your order is dispatched, or if the seller takes more than 7 days to dispatch it. We'll provide a full refund for damaged or lost packages. 

Please note that we do not accept exchanges or refunds for non-quality issues once your order has been dispatched.

物流发货流程图

Further Concerns: 

1.If I didn't collect order when it arrives, what  suppose to do? 

The delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you.

 *Only 2 attempts will be done for delivery and the orders will be returned after 7 days if not collected. You can contact us via APP message for resend and the certain shipping fee will be charged.


2. How to check delivery time and track my order?

Please note that delivery timeline may varies depends on New year/ holiday seasons, please refer to the  est. time from the App product page.

 You can also track your order at real time via APP Account> My Order> View Logistiics