Kilishop Agent

How to become a KiliAgent? How to open a kilishop. How to become a pickupstation/ pick up station, be an agent
You need a storage space in your business location, service personnel with an android smartphone and prepare safety deposit. In addition to those require...
Sat, 13 May, 2023 at 11:35 AM
How should I handle items returned back with customer if they claim to be wrong /Broken.
If an Item  is claimed to be wrong order, customer should apply for after-sale service immediately after realizing it whereby after-sale team will verify th...
Fri, 15 Mar, 2019 at 3:54 AM
Should I accept return from Kilimall customer who didn’t collect it from  my shop.
Any return that is not from your shop shall only be accepted only when an authorization has been done from Kilimall. 
Fri, 15 Mar, 2019 at 4:06 AM
Is it possible I sell Kilimall goods at my shop.
Yes, you can share the product link to your customer and help him/her purchase the item and select your shop in order to earn shop commission. Also kilimall...
Fri, 15 Mar, 2019 at 4:05 AM
Can I open more than one shop?
Any kilimall shop agent is free to open up another pick up point but on a different area where we have no pickup point.This will be done after reviewing the...
Fri, 15 Mar, 2019 at 3:55 AM
In case of customer complain,  to whom should I refer him/her to.
Any complain that is channeled to shop agent should be sent to Livechat from : Kilimall APP->Message->Contact Us.  And for any enquiry or clarificati...
Tue, 13 Dec, 2022 at 9:18 AM
In case of an order that is delayed for long without being picked what is the procedure
The Agent is required to contact customer as per the phone number indicated on the delivery note to remind customer to pick up his/her package within 24hrs....
Fri, 15 Mar, 2019 at 3:56 AM
My shop is not that big,If the goods delivered gets full to cover the 2m sq requested what should I do.
The shop agent is expected to plan on the space of the shop by persistently following up with client to collect their parcel as soon as possible. If the par...
Wed, 3 Aug, 2022 at 9:11 AM