Below sheet shows all login method and related operations.
1. How to Sign up?
Join Kilimall is easy, currently there are 2 ways for registraction:
N.B. Please note each login method stores shopping data separately.
Ⅰ. Login via SNS including Facebook & Google Registration,
Click from APP->Account->Register->Choose Google/ Facebook for login
Ⅱ. Login via Email / Phone Registration,
Click from APP->Account->Register->Choose Phone/ Email as method for signup->Fill in details->Create Account
New to Kilimall? Refer to following tips for enjoy great value.
1. New user zone-> Enjoy 1 Bob sale, more from : https://kilimall.freshdesk.com/en/support/solutions/articles/35000110031
2. We also have great offers from Airtime topup/ Flash sale and more other promotions, refer to: https://kilimall.freshdesk.com/en/support/solutions/35000136685
3. How to place order on Kilimall. Refer to : https://kilimall.freshdesk.com/en/support/solutions/articles/35000109467
2. How to Log in ( 4 ways)?
Currently we support use of Email/ Phone number/ Facebook/Google to login. When you login with the phone number, please make sure the phone number is 9 number digits without the first zero. e.g :right 710000000 wrong (0)7100000000.
1. Email login -> Use your Email login via log in Page from Kilimall APP/ www.kilimall.co.ke
2. Phone no. login -> Use your Phone login via log in Page from Kilimall APP/ www.kilimall.co.ke
N.B: On mobile device, you can also choose SMS login as well. (not apply to PC, see below image)
3. Google / Facebook login -> Click Facebook/ Google icon from Login page from Kilimall APP/ www.kilimall.co.ke
4. Username & password login->Same to Email/ Phone no. login. ( Please note accounts created after 2020 doesn't come with a username defined by user)
image 1 ( Login guide)
3. How to Reset Password/ Email?
I. For Reset Password:
Visit our site from APP or www.kilimall.co.ke , kindly go via Account→Login→Forget Password
II. For Change password
kindly refer to Account-> Settings->Modify Password:
III. For Change Email/ Phone no. (Currently only available to PC site):
In case you want to update your Email/ Phone no. Kindly open Kilimall PC site and refer to belwo:
Step 1: Open Kilimall website www.kilimall.co.ke on a PC, then login
Step 2: Click My Account->Profile->Change
1. If you'd like to change Email, please make sure you've bond a valid phone no.
2. If you'd like to change Phone, please make sure you've bond a valid Email.
3. If your Email/ Phone has been bond to an account that you no longer use, please unbond it to avoid further account issues.