Dear csutoemr, 


We are sorry for inconvenience, please allow 1-5mins,  auto-refund is enabled for unsuccessfull top up. 

For Airtime recharge history, please check via APP->Instant Airtime->Top Right Corner. 


Should there is any furhter issue, kindly let us know via Kilimall APP Livechat : Kilimall APP->Message->Contact Us. 

You can also apply ticket for prompt solution : https://qingflow.com/f/d823176c