Delivery and Shipping

Where are your Kilishops (pick-up stations) that save delivery fee? (Kilishop update regularly)
Please note that Pickup stations are now changed to Kilishops.  We are always trying to add more Kili shops and cover more areas.  HOW CAN I CHOO...
Fri, 3 Jul, 2020 at 3:51 AM
What if I have been waiting for more than 30 days after my order was shipped from overseas /global? delay
Goods marked "shipped from overseas/overseas/global" are stored at international sellers' oversea warehouses located all over the world. So ...
Thu, 26 Dec, 2019 at 3:12 PM
Why can’t you send the order to my city?
Could you please send us your address so that we can find the nearest pick-up station for you? You also can recommend us the pick-up station on your addre...
Thu, 26 Dec, 2019 at 3:12 PM
What if I cannot contact rider?
Kindly leave us your order no. and your contact, we will sort out and get back to you.  You can contact us via App livechat from Kilimall APP->Messag...
Thu, 26 Dec, 2019 at 11:15 AM
I havn't received my order Why it's showing my order is auto complete?
Dear customer,  for quick sellement to seller, we may complete order after 10 days  once sent out from our local warehouse.  If you confirmed not receive yo...
Fri, 22 Nov, 2019 at 11:42 AM
Why it's showing region failed when I make order?
Dear customer, this is likely the address you entered need to be updated. Kindly remove current delivery address and enter again.  Kindly refer to follo...
Fri, 13 Mar, 2020 at 3:06 AM