#Please note that once you choose to accept seller's solution ( e.g partial refund), you won't be able to apply aftersale again nor intervention from Kilimall.
You can accept seller's solution only when you are satisfied with the solution, otherwise please contact seller for further solution or apply intervention from Kilimall.
If you are not satisfied with the after sale solution provided by the seller or seller rejected your applicaiton, you can login Kilimall APP Account> Aftersale & Refund, under the order and through “apply for intervention” , Kilimall will intervenue it and the solution provided by Kilimall is final and cannot be changed.
