If you want to reset your password or forget your password, please click 'Forgot password' and the details are as follows:



For APP/ WAP, kindly go via Account→Login→Forget Password

 For Change password, kindly refer to following:  For change/ update email, please choose bond email/ Verify email as below:


If you are using a PC, kindly refer to following: 

Step 1: Open Kilimall website, move the mouse pointer to the top right of 'Your Account', and click the 'Login' button;



Step 2: Click 'Forgot Password?' button.







Step 3: Fill in your Email, get and enter the verification code, click 'Next'; (Note: you can also use your phone number by clicking the 'Mobile Verification' button.)





Step 4: Fill in your new passwrod to complete reset passwrod.



IN CASE YOU CANNOT RESET YOUR PASSWORD, KINDLY SHARE YOU USERNAME TO US FOR MANUAL RESET. 

You can contact us via livechat:   Kilimall APP->Message->Contact Us.  by sending your username, so we can manually reset for you.  

If you have the latest Kilimall APP, you can also click link below to access Livechat. 

https://app.adjust.com/2hm9cxj?deeplink=kiliapp%3A%2F%2Fkilimall%3Ftype%3D70%26siteCode%3Dke